Elluminates Software supports HHS, via SAIC, under the NGITS (Next Generation IT Services) ITIO Operations Task Order — delivering end-to-end IT operations across service desk, deskside support, infrastructure, datacenters, and networking at enterprise scale, while bringing cloud, automation, security expertise, and emerging technology innovation to the mission.
Service Desk & Deskside Support
Multi-site call center and service desk operations (geographically dispersed, different time zones) on ServiceNow, with three-tier deskside support serving standard users, executive staff, and the Immediate Office of the Secretary.
Infrastructure & Datacenter Operations
Distributed computing, server provisioning, backup and storage (RAID, SAN, NAS, tape), database management, and datacenter hardware lifecycle — all governed by rigorous SLA compliance and physical and logical security controls.
Networking, End User & Innovation
Network monitoring, unified communications (VoIP, IP telephony, presence, IM, video), IMAC fulfillment, hardware and software deployment to senior executive residences, Tier 0 self-help portal, and emerging technology innovation including IoT, virtualization, and data center optimization.
Work with Elluminates Software
Learn how we can support your agency's mission.