Elluminates Software partnered with CACI on the DOJ Office of Support Services (OSS) program — delivering Tier 1 through Tier 3 Service Desk and Infrastructure Operations support for the Justice Management Division across three locations.
Tier 1 & 2 Service Desk
Primary point of contact for all designated DOJ users. All requests tracked in BMC/ITSM (Remedy).
Tier 3 Infrastructure Operations
Server operations, administration, backup and recovery, configuration management, Virtual Infrastructure support, and Mainframe operations. Supported environments across multiple DOJ locations.
Enterprise Modernization
Migrated 3,000+ DOJ users from BlackBerries to modern mobile platforms — a major technology shift for the program. Upgraded core productivity platforms across the DOJ environment.
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